Congressional Internship Program – Heather Taylor
Every year, a select group of University of Tennessee, Knoxville students work on Capitol Hill through the Baker School’s Congressional Internship Program. This opportunity places students in the offices of U.S. Representatives and Senators, where they gain hands-on experience in public service, policy, and legislative work.
Each student brought their curiosity, professionalism, and Volunteer spirit to Washington, D.C. We caught up with each of them to ask what they learned, what surprised them, and how the experience is shaping their future plans.
Name: Heather Taylor
Graduation Year and Major: Sophomore, Public Policy and Public Affairs
Hometown: Tellico Plains, TN
Why did you apply for the Congressional Internship Program? What interested you most about this opportunity?
I’ve always known I want to go to law school, but I applied to the Congressional Intern Program to gain hands-on experience learning how legislation is made in Washington, D.C. I hoped it would help me better understand the types of careers a J.D. can lead to—and it absolutely has. This internship has been invaluable in shaping my professional goals.
What does a typical day look like for you?
I arrive at the office around 9:15 a.m. Most days involve answering constituent phone calls, giving Capitol tours when they’re scheduled, walking meeting groups with the Congressman to the Senate side, attending hearings that align with my interests, and helping the office staff with whatever tasks they need support with.
What’s one moment, project, or interaction during your internship that has made a strong impact on you?
One of the most impactful parts of this experience has been how welcoming and supportive my office is. The culture here is incredible—we laugh together, work as a team, and genuinely enjoy each other’s company. It’s shown me how important it is to work in a positive environment with people who support one another, especially in public service.
How has this experience influenced your goals for the future or changed how you view public service?
This internship has deepened my passion for public service. I’ve met so many people in D.C. who truly care about helping others and making a difference. It’s inspiring and has reinforced my desire to pursue a career where I can serve the public and contribute meaningfully to the greater good.
What skills or lessons are you learning that you’ll take with you after this internship?
One key lesson I’ve learned is the importance of always offering a helping hand. Whether that means grabbing coffee for staffers or offering support when someone is overwhelmed, those small gestures build trust. Even if they don’t need help at the moment, they know I’m here and ready to support the team.
Is there a specific issue or policy area you’re especially passionate about? If so, tell us why.
Yes, FEMA and disaster relief policy. I was born in Louisiana, and my family was there when Hurricane Katrina hit. Although I was an infant at the time, I’ve since done extensive research on how natural disasters affect children’s mental health, socioeconomic status, and educational outcomes. It’s an issue I care deeply about and want to continue working on.
What has surprised you most about working in D.C. or in a congressional office?
Honestly, how often I run into the same people! Whether it’s someone I met at a Fourth of July event or someone I recognized at a restaurant later that week, D.C. feels like a small town. It’s a close-knit community, and I didn’t expect that.
What would you say to another UT student considering applying for this program in the future?
Your personality matters more than you think. Approach every situation with a positive attitude and an open mind. The way you interact with others really does set you apart.